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Title
Text copied to clipboard!Manager IT Operations
Description
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We are looking for a skilled Manager IT Operations to lead and manage our organization's IT infrastructure and operational processes. This role is critical in ensuring the smooth functioning of all IT systems, networks, and services that support business activities. The ideal candidate will have extensive experience in IT operations management, strong leadership skills, and a deep understanding of technology trends and best practices. Responsibilities include overseeing daily IT operations, managing IT staff, coordinating with other departments to align IT services with business needs, and ensuring compliance with security and regulatory standards. The Manager IT Operations will also be responsible for developing and implementing IT policies, managing budgets, and driving continuous improvement initiatives to enhance system reliability and efficiency. This position requires excellent problem-solving abilities, effective communication skills, and the capacity to manage multiple projects simultaneously in a fast-paced environment. If you are passionate about technology and leadership, and you thrive in a dynamic setting, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Manage daily IT operations and infrastructure maintenance.
- Lead and supervise IT operations team members.
- Develop and enforce IT policies and procedures.
- Coordinate with other departments to support business objectives.
- Monitor system performance and implement improvements.
- Ensure compliance with security protocols and regulations.
- Manage IT budgets and resource allocation.
- Oversee incident management and problem resolution.
- Plan and execute IT projects and upgrades.
- Maintain vendor relationships and service contracts.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in IT operations management.
- Strong knowledge of IT infrastructure and network systems.
- Excellent leadership and team management skills.
- Familiarity with IT security standards and compliance requirements.
- Ability to manage budgets and resources effectively.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Experience with IT service management frameworks (e.g., ITIL).
- Ability to work under pressure and manage multiple priorities.
Potential interview questions
Text copied to clipboard!- What experience do you have managing IT operations teams?
- How do you ensure IT systems remain secure and compliant?
- Describe a time you managed a critical IT incident.
- How do you prioritize IT projects and tasks?
- What strategies do you use to improve IT service delivery?
- How do you handle budget constraints in IT operations?
- Explain your experience with ITIL or other IT service frameworks.
- How do you stay updated with emerging IT technologies?
- Describe your approach to vendor management.
- How do you motivate and develop your IT team?
